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Privacy Policy

Last updated: March 13, 2026

Introduction

ServiceConnect PRO ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at serviceconnectpro.com and use our services.

By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

  • Fill out our demo request form (name, email, phone number, company name, trade)
  • Contact us via phone, email, or other communication channels
  • Subscribe to our communications
  • Use our platform and services

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address and general location data
  • Browser type and version
  • Operating system
  • Pages visited, time spent, and referring URLs
  • Device information

Website Visitor Identification

We use website visitor identification technology to identify potential customers who visit our website. This technology may collect or resolve the following information about you, even if you do not fill out a form:

  • Full name
  • Email address
  • Phone number
  • Mailing address
  • Company or business name
  • Pages viewed and browsing behavior on our website

This information is obtained through third-party data providers and matched to your website visit using cookies, IP address, and other identifiers. It is used to send relevant follow-up communications, including automated email campaigns. If you do not wish to be identified, you may browse in private/incognito mode or opt out by contacting us.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and schedule demos
  • Provide, maintain, and improve our services
  • Send marketing communications, including emails and SMS/text messages (with your consent)
  • Identify website visitors and send follow-up email communications
  • Analyze website usage and improve user experience
  • Comply with legal obligations
  • Protect against fraudulent or unauthorized activity

SMS/Text Messaging

By providing your phone number and checking the consent box on our forms, you agree to receive SMS/text messages from ServiceConnect PRO. These messages may include:

  • Appointment reminders and scheduling confirmations
  • Service updates and notifications
  • Marketing and promotional messages

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP for assistance.

We do not sell, rent, or share your phone number or SMS consent information with third parties for their marketing purposes.

How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service providers: Third-party companies that help us deliver our services (hosting, analytics, CRM, communication tools)
  • Legal requirements: When required by law, regulation, or legal process
  • Business transfers: In connection with a merger, acquisition, or sale of assets
  • With your consent: When you have given us explicit permission

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of the sale or sharing of your personal information
  • Opt out of marketing communications
  • Withdraw consent where applicable

To exercise any of these rights, contact us at the information below. We will respond to verifiable requests within 45 days.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

  • Right to Know: You may request details about the categories and specific pieces of personal information we have collected about you, the sources, the business purposes, and the categories of third parties with whom we share it.
  • Right to Delete: You may request that we delete your personal information, subject to certain exceptions.
  • Right to Opt Out: You have the right to opt out of the "sale" or "sharing" of your personal information as defined under the CCPA/CPRA. Our use of website visitor identification technology may constitute a "sale" or "share" under California law.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
  • Right to Correct: You may request correction of inaccurate personal information.
  • Right to Limit: You may limit the use and disclosure of sensitive personal information.

To submit a request, contact us by phone at 888-995-2691 or through our contact form. We may need to verify your identity before processing your request.

Categories of personal information collected in the past 12 months: Identifiers (name, email, phone, address), internet or electronic network activity (browsing history, interactions with our website), geolocation data (general location via IP address), and professional or employment-related information (company name, trade).

Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) signal. Our website does not currently respond to DNT signals. However, you can manage your privacy preferences using the opt-out methods described in this policy.

Opt-Out Options

You have several ways to opt out of data collection and communications:

  • Email marketing: Click the "unsubscribe" link at the bottom of any marketing email.
  • SMS/Text messages: Reply STOP to any text message.
  • Website visitor identification: Contact us at 888-995-2691 to request removal from our visitor identification system. You may also use your browser's private/incognito mode to prevent identification.
  • Cookies: Adjust your browser settings to block or delete cookies. Note that some features may not function properly without cookies.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website and services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or your personal information, contact us: