Frequently Asked Questions
Straight answers.
Straight answers.
No fine print.
Everything you need to know about ServiceConnect PRO — what it is, what it costs, and how it works for your business.
General
What exactly is ServiceConnect PRO?
ServiceConnect PRO is a platform that gives home service contractors a high-converting website and a complete lead management system — in one place. It includes reputation management, social media tools, email marketing, reporting, and automated follow-up. It is the foundation your business needs before spending on ads.
Who is ServiceConnect PRO built for?
ServiceConnect PRO is built specifically for home service contractors — HVAC, plumbing, electrical, roofing, landscaping, pest control, garage door, pressure washing, painting, fencing, cleaning, and more. If you serve homeowners, this platform is for you.
How is this different from hiring a marketing agency?
Most agencies charge you monthly and you own nothing. With ServiceConnect PRO, you get a complete system — website, CRM, automations, and marketing tools — that you control. We handle the build and onboarding, then you have everything you need to run your own marketing or layer on our managed add-ons.
Do I need technical skills to use it?
No. We handle the full setup during onboarding — your website, CRM, automations, and integrations. The platform is designed for contractors, not tech people. And your dedicated account manager is always available if you need help.
How long does it take to get started?
Most clients are fully live within 2-3 weeks. Our white-glove onboarding team handles the website build, CRM setup, automation configuration, and training. You don't need to do any of the technical work.
Website
What kind of website do I get?
You get an SEO-optimized, conversion-focused WordPress website with 7 core pages, hosting included, blog-ready structure, and a design built to turn visitors into service calls. It is structured for one primary location.
What if I already have a website?
We build you a new conversion-focused, SEO-optimized website as part of the foundation. Your old site content can be migrated. The new site is specifically designed to capture leads and rank in local search.
Can I customize my website?
Your website is built to match your brand — your colors, logo, photos, and service areas. The structure follows proven conversion patterns. Additional page additions require client-provided content.
Is hosting included?
Yes. Website hosting is included in your monthly plan at no extra cost. We handle the hosting, security, and maintenance so you can focus on running your business.
Will my website rank on Google?
Your website is built with SEO best practices — proper structure, meta tags, schema markup, fast load times, and mobile optimization. For active, ongoing SEO campaigns, our Managed Local Authority SEO add-on provides professional strategy and execution.
Lead Management
How does lead management work?
Every call, text, website chat, form submission, and social message flows into one centralized inbox with mobile access. Automated workflows like missed-call text back and speed-to-lead rules help you respond faster than your competitors.
What is missed-call text back?
When you miss an incoming call, the system automatically sends a text message to the caller within seconds, letting them know you received their call and will get back to them. This keeps the lead warm instead of losing them to a competitor.
Can I manage leads from my phone?
Yes. The CRM includes full mobile access so you can view leads, respond to messages, and manage your pipeline from anywhere — on the job site, in the truck, or at home.
Does the system replace my staff?
No. Automation assists your team — it doesn't replace them. Automated workflows handle initial response, follow-up reminders, and routing, but your team still handles the conversations and closes the deals.
Pricing & Billing
What is included in the $599/month plan?
The foundation includes your SEO-optimized website, lead management system, reputation management, social media tools, email marketing tools, and $50/month in CRM usage credits. Setup is a one-time $2,500 fee.
What does the $2,500 setup fee cover?
Your full white-glove onboarding: website design and build, CRM configuration, automation setup, integrations, and training. We handle everything so you launch ready to go.
Are there any hidden fees?
No. Your monthly rate is $599/mo and includes $50/mo in CRM usage credits. If your usage exceeds that, overages are billed directly to your card at cost. That's it.
Can I cancel anytime?
Yes. There are no long-term contracts. You own your data and can export it anytime. We don't believe in lock-in tactics.
Is there a contract or minimum commitment?
No long-term contracts. We earn your business every month. The setup fee covers your initial build — after that it's month-to-month.
Do I need all the add-ons?
No. The foundation plan is complete on its own. Add-ons are optional upgrades you can turn on when your business is ready to scale.
Features & Tools
What are the add-ons?
As your business grows, you can add Managed Local Authority SEO ($1,099/mo), a Client Reactivation Engine ($749/mo), AI Employee assistants ($500/mo), and a Visitor Identity system ($499/mo). Every add-on is optional and designed to layer on top of your foundation.
How does reputation management work?
The system sends automated review requests to your customers after each job, monitors your reviews across platforms like Google, and centralizes everything in one dashboard. You control all conversations and responses.
What social media tools are included?
You get a social media planner, scheduler, comment monitoring, performance stats, and content templates — all from one dashboard. Plan, schedule, and track your social presence without needing a separate tool.
What is the AI Employee add-on?
AI-powered assistants that support communication, scheduling, and content generation. This includes voice AI agents for inbound calls, website chat AI, automated scheduling, and an AI content generator for social and email. It assists your team but does not replace staff.
What is the Visitor Identity system?
It uncovers potential opportunities from anonymous website visitors (up to 250/mo) and nurtures them with automated email campaigns. Not every visitor can be identified, and follow-up is email only — no SMS included.
Data & Security
Do I own my data?
Yes. You retain full ownership of all customer data, with export access anytime. There are no lock-in tactics. Your data is your data — period.
Can I export my data if I leave?
Yes. You can export all of your customer data, contact lists, and conversation history at any time. We never hold your data hostage.
Is my data secure?
Your data is protected with industry-standard security practices. The platform uses encrypted connections, secure authentication, and follows best practices for data protection.
Still have questions?
We're happy to walk you through the platform, answer your specific questions, and show you exactly how ServiceConnect PRO works for your trade.
Ready to see it in action?
Book a demo and we'll show you exactly how ServiceConnect PRO works for your trade.
"ServiceConnect PRO replaced five different tools we were paying for. The onboarding team set everything up — our website, CRM, automations — and we were live in under two weeks. It's the best investment we've made for our business."
Mike R.
Owner, Comfort Air HVAC
White-Glove Onboarding
Our team handles the full setup — your website, CRM, integrations, and automations. You're live and running from day one.
Dedicated Account Manager
You'll have a real person who knows your business. Not a ticket queue — a direct line to someone who cares about your results.
Replaces Multiple Tools
Stop paying for a website, CRM, review tool, email platform, and social scheduler separately. One platform. One bill.